Privacy policy

This Privacy Policy explains how Kerpoo Studio collects, uses, stores, and protects information when you visit our website, place an order, contact us, or use our online architectural services.

Kerpoo Studio provides custom online architectural services, including Floor Plan Design, Architectural 3D Exterior Modeling, 3D Exterior Rendering, 3D Interior Rendering, Architectural Animation, 3D Architectural Walkthrough (360° Rendering), Architectural Technical Drawings, Architectural Virtual Tour, and Furniture Shopping List services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, including:

  • Name and contact details
  • Email address
  • Phone number or WhatsApp number
  • Billing and order information
  • Project details and service preferences
  • Drawings, measurements, sketches, plans, photos, reference images, and project files
  • Messages, feedback, revision requests, and communication history
  • Any other information you choose to share with us for your project
  • We may also collect basic technical information when you visit our website, such as device information, browser type, IP address, pages visited, website activity, and cookies or similar tracking information.

2. How We Use Your Information

We use your information to:

  • Process and manage your orders
  • Review your project requirements
  • Communicate with you about your project
  • Provide architectural design, modeling, rendering, animation, walkthrough, technical drawing, virtual tour, and shopping list services
  • Deliver previews, revisions, final files, links, drawings, renders, videos, and other digital deliverables
  • Provide customer support
  • Handle refunds, cancellations, or order-related questions
  • Improve our website, services, workflow, and customer experience
  • Maintain records for business, accounting, legal, and security purposes

We do not sell your personal information.

3. Project Files and Client Materials

To complete our services, clients may share project-related materials such as plans, drawings, photos, measurements, references, inspiration images, site information, and other project documents.

These materials are used only for understanding, developing, managing, and delivering the requested service.

We take reasonable care to protect client files and project information. However, clients should avoid sending highly sensitive information that is not necessary for the project.

4. Payments

Payments made through our website are processed through secure third-party payment providers and Shopify checkout.

Kerpoo Studio does not directly store full credit card numbers or complete payment card details. Payment information is handled by the payment processors used during checkout.

5. Communication Channels

We may communicate with clients through email, WhatsApp, website forms, Shopify order notifications, or other agreed communication methods.

Information shared through external platforms such as WhatsApp, email providers, Google Drive, or similar tools may also be subject to the privacy policies and terms of those platforms.

6. Digital Delivery

Final files, previews, project materials, renders, drawings, videos, links, or other deliverables may be delivered through email, Google Drive, download links, WhatsApp, or another agreed digital delivery method.

To deliver your project properly, we may need to store or share project files through trusted digital tools and cloud-based services.

7. Third-Party Services

We may use third-party services to operate our website, process orders, receive payments, communicate with clients, store files, analyze website activity, or improve our services.

These may include Shopify, payment providers, email services, WhatsApp, Google Drive, analytics tools, and other trusted service providers.

These third-party services may process information according to their own privacy policies.

8. Cookies and Website Tracking

Our website may use cookies or similar technologies to help the website function properly, improve user experience, understand website traffic, support checkout functionality, and improve our services.

You may be able to manage or disable cookies through your browser settings. However, disabling some cookies may affect website functionality.

9. Portfolio and Marketing Use

Unless otherwise agreed before the project begins, Kerpoo Studio may use completed project images, renders, animations, walkthrough previews, drawings, or selected visual materials for portfolio, website, social media, marketing, and promotional purposes.

If a project must remain private or confidential, the client must inform Kerpoo Studio before the project starts.

We do not intentionally publish private personal information, billing details, or sensitive client contact information in our portfolio or marketing materials.

10. Data Storage and Security

We use reasonable technical and organizational measures to protect the information we collect.

However, no online system, website, email service, cloud storage, or digital communication method can be guaranteed to be completely secure.

Clients are responsible for making sure the files and information they provide are accurate and safe to share.

11. How Long We Keep Information

We may keep client information, project files, communication history, invoices, and order records for as long as needed to complete the project, provide support, manage business records, comply with legal or accounting requirements, resolve disputes, and improve our services.

If you would like us to delete certain personal information, you may contact us. Some information may need to be kept where required for legal, tax, accounting, security, or legitimate business reasons.

12. Your Rights

Depending on your location and applicable law, you may have the right to request access to your personal information, ask for corrections, request deletion, or object to certain uses of your information.

To make a privacy-related request, please contact us using the contact information below.

13. Children’s Privacy

Our services are intended for adults or individuals placing orders with appropriate permission. We do not knowingly collect personal information from children.

14. International Clients

Kerpoo Studio provides online services to clients internationally. By using our website or services, you understand that your information may be processed, stored, or transferred through digital tools and service providers that may operate in different countries.

15. Changes to This Privacy Policy

Kerpoo Studio may update this Privacy Policy from time to time. Any updates will be posted on this page.

By continuing to use our website or services after changes are posted, you agree to the updated Privacy Policy.

16. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Kerpoo Studio
Registered Operator: Mohammad Ebrahimi
Email: support@kerpoostudio.com
WhatsApp: +1 (213) 516-6616
Website: https://kerpoostudio.com

Registered Address:
FENER MAH. 1973 SK. TUĞRA APT. TUĞRA APT NO: 6 İÇ KAPI NO: 1
MURATPAŞA / ANTALYA
Türkiye

MERSIS No.: 09929175950600001
Tax Number: 3231139286